When children leave Collingham we always ask them what they thought about staying here. Here are some of the things they have said:
“Making new friends”
“Computers, free time, food, pool”
“Being taken seriously about my problems and getting a lot of help”
“They helped me control my anger”
“Classroom activities and swimming”
“My key nurses, making friends, art and pottery sessions”
“The fun trips we went on in the minibus”
“Staff were kind, school trips and lessons like pottery”
“There were children here with similar problems”
“It helped me a lot”
“Making new friends, skateboarding, making videos, DT, and choosing time”
“Sleeping here and the bedtimes”
“Not enough activities”
You don’t have personal space when you are annoyed”
“Some of the meals”
“Not being allowed to bring in a phone”
“Some of the rules”
An advocate listens to your wishes and feelings. At Collingham we have an advocate who comes to visit children both in the classroom and in free time. Their job is to listen to your views, wishes and worries and help you speak up for yourself. They can also speak to Collingham staff for you to tell them anything you find difficult to say or sort out any issues you are having at the centre.
Children can also talk to their parents, carers or any member of staff if they are worried about anything. Another option is to speak to Childline on 0800 1111.
If you are unhappy about anything at Collingham, you can speak to a member of staff or to the manager who will listen to you and try to help.
If after talking about it, you are still unhappy, you have the right to make a complaint. We can give you or your family a leaflet which explains how to do this.